East Idaho Times

During a U.S. Senate Finance Committee hearing, the nomination of Frank Bisignano as the next Commissioner of the Social Security Administration (SSA) was discussed. Chairman Mike Crapo (R-Idaho) highlighted Bisignano's qualifications, citing his extensive experience in implementing improvements at financial institutions. The discussion focused on Bisignano's vision for enhancing customer service and employee satisfaction within the SSA.

Chairman Crapo expressed optimism about Bisignano's potential impact on the agency, stating, “You know how to deliver what we all want from Social Security, and we are all looking forward to moving expeditiously with your nomination.”

The hearing also addressed ongoing issues with Social Security customer service. Crapo noted that individuals seeking assistance have faced challenges such as long wait times and access difficulties due to significant organizational changes within the agency. He asked Bisignano to elaborate on his objectives for addressing these concerns.

Bisignano emphasized the importance of prioritizing beneficiaries, stating, "It's a mission critical function, and it's been 89 years where over 200 million Americans have been beneficiaries of payments." He further stressed that ensuring timely and accurate payments is a top priority for the SSA.